Customers services > Withdraw claim
You can withdraw or cancel an order by filling in a Withdraw Claim. The withdraw claim has to be sent 14 days after reception of the order at the latest. Fill in all mandatory fields below.
70 Avenue de Capeyron
33160 Saint Médard en Jalles
+33 (0)5 57 262 262
Monday to Friday
From 9.30 am to 5.30 pm
[email protected]
Name *
Surname *
Phone Number
E-Mail *
Order Number *
Order date *
Shipping date *
Reason of Return*
Product(s) *
  • Claim process : You can use the online withdraw claim, we will notify you upon reception of the claim. You can also choose to send it by email, by fax or recorded letter, signed and dated (postmarked letters, date on the email and fax, for reference) 
  • Returns : Products must be returned within 14 days after submitting a withdraw claim. Returned products must be unaltered and in their original package
  • Reimbursement : Reimbursement will be processed 14 days after we receive your products.